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Resources
Access product manuals, installation guides, and video tutorials. Explore technical documentation and support materials to get the most from your APECS products.
FAQ
What does the 10-year warranty cover?
How do you setup warranty?
I have forgotten my Key Secure, how do I reset this?
What is the button on the tumbturn for?
How do I order extra keys?
I have had a break-in via my lock being tampered, what do I do now?
Why is it important that I lubricate my lock every 6-months?
What does the cashback guarantee cover?
My lock is sticking, how do I rectify this?
What is Key Secure?
What is the difference between a 3-star and 1-star cylinder?
My key is stuck in the lock, what do I do?
Can APECS come out to inspect my faulty lock?
Can I use alternative lubricants to APECS dry lube?
Need more help?
If you can’t find the answer you were looking for, our support team is here to assist you. Submit an enquiry, start a live chat, or request a call to get direct help.
Broken key replacement
If your key has snapped or failed due to a known issue, you can request a replacement. Upload a photo of the damage and your key code to get started.
Report a security vulnerability
Help us keep our products and services secure by responsibly reporting potential vulnerabilities. Our security team will review your submission and follow up in line with our disclosure policy.