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APECS AP Cylinder – 10-Year Warranty Terms and Conditions
Version: 1.0/Effective Date:July 2025
1. Definitions
"APECS" – APECS Consult Limited, the manufacturer and provider of the AP Cylinder.
"Registrant" – The individual who registers the APECS AP Cylinder for the warranty.
"AP Cylinder" – The high-security euro profile cylinder covered under this warranty.
"Warranty Period" – The 10-year period from the date of purchase, subject to compliance with terms.
"Authorised Key Centre" – Any key centre officially recognised by APECS (e.g., PRIME Centre).
"Mechanical Failure" – Internal fault or breakdown of moving parts within the cylinder not caused by misuse or environmental damage.
2. Warranty Overview
This warranty covers mechanical failure of the APECS AP Cylinder for a period of 10 years from the date of purchase provided the cylinder is registered and maintained in accordance with APECS' instructions.
3. Eligibility Criteria
The warranty is valid only if:
3,1. The cylinder is registered via the official APECS online form (link) within 28 days of purchase date.
3,2. The AP Cylinder remains installed at the property of installation.
3,3. The Registrant continues to reside at that property.
3,4. No unauthorised modifications, repairs, or alterations have been made to the cylinder.
3,5. The cylinder is installed in accordance with APECS Installation Instructions.
3,6. The cylinder is maintained every 6 months using APECS Dry Lubricant or another oil-based lubricant (excluding WD-40).
3,7. Only keys sourced from APECS or an Authorised Key Centre have been used.
4. Warranty Exclusions
This warranty does not apply to:
4,1. Damage caused by misuse, neglect, vandalism, forced entry or natural disasters.
4,2. Cosmetic wear and tear, such as scratches or discolouration.
4,3. Failures resulting from improper installation or lack of maintenance.
4,4. Use of unauthorised or third-party keys.
4,5. Damage from use of non-recommended lubricants or other components.
Other conditions:
4,1. Keys are not covered under this warranty.
4,2. Only one claim per registrant during the guarantee period
5. Claim Procedure
To claim the warranty:Note: APECS will not reimburse postage costs if the claim is rejected. Claims will also not be reimbursed if the returned item is lost, missing in the post, or sent to the wrong address.
5,1. Submit a completed claim form within 21 days of detecting the fault.
5,2. Provide proof of purchase or written confirmation from the original retailer or installer.
5,3. Send the AP Cylinder to APECS for inspection via Signed For / Registered post.
5,4. Await written assessment from APECS within 30 days of receipt.
6. Resolution Process
If a mechanical failure is confirmed under warranty:
6,1. APECS will repair or replace, at APECS’ discretion, the AP Cylinder free of charge.
6,2. If the original model is unavailable, a comparable product will be offered.
6,3. All costs associated with the removal, reinstallation, or replacement of the lock, including locksmith call-out charges and labour costs, are the responsibility of the Registrant. APECS will not cover or reimburse any such expenses.
6,4. If the claim is rejected, APECS will issue written notice detailing the reason for rejection. The decision of APECS will be final.
7. Non-Transferability
This warranty is non-transferable and remains valid only for the original Registrant.
8. Governing Law
This warranty shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Statutory Rights
For any questions or assistance, please contact APECS Customer Support or visit www.apecs.co.uk.This warranty does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable laws.